If the items being shipped are prohibited or restricted, customs may delay or even destroy the package.You may owe taxes on the shipment, which will be released when you pay them.Most often, customs clearance documentation is incomplete, causing delays while customs coordinates with the shipper to gather needed information. There are three basic reasons your shipment could get stuck in customs: You can read more about what to do when your package gets stuck in customs. Order enough international items online, though, and you’re bound to run into this at some point. Having a shipment of yours held at customs is obnoxious. Why did my shipment get stuck at customs? However, if your parcel has passed its expected delivery date you'll need to contact your retailer/seller to open an enquiry. Most often when a parcels tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. Why has my parcel tracking stopped updating? Did you copy and pasted tracking number? Please check that there are no any unwanted prefixes/postfixes like "N°", "#", ",", "-", etc.0000)? It's easy to miss one digit or type it more times than required. Did you enter correct number of repeated digits in the tracking number (i.e.Make sure you typed tracking number correctly, often people mistake digit “0” zero for letter “O”. Did you enter order number instead of tracking number? Make sure to enter tracking number, which you can find on your order page, or in the shipment notification email.Some shippers can take up to 24 hours to add your tracking information. Did your order just shipped? Please allow at least 1-3 days after your order shipment notifications for tracking updates to appear.
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